Shipping & Returns
Shipping Policy
Shipping Policy
Effective Date: July 2026
Thank you for shopping with us! We are committed to delivering your order as quickly and accurately as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and major US holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has shipped.
Please note: During high-volume periods or sales, processing times may take slightly longer. We appreciate your patience.
2. Shipping Rates & Delivery Estimates
We offer standard shipping to all 50 US states and territories. Shipping charges for your order will be calculated and displayed at checkout.
• Standard Shipping: Estimated delivery within 7 to 10 business days.
• Express Shipping: Estimated delivery within 1 to 3]business days (if applicable).
*Free Shipping: We offer Free Standard Shipping on all orders over $[50.00] (before tax).
3. Order Tracking & Delivery
Once your order has dispatched, you will receive a confirmation email containing a tracking number provided by the carrier (USPS, UPS, or FedEx). Please allow 24 to 48 hours for the tracking status to update.
If you have not received your tracking details within 5 business days of placing your order, please contact us at ramilopereira@hotmail.com with your name and order number.
4. Delays & FTC Compliance
While we make every effort to deliver your package within the estimated timeframe, unexpected delays can occur due to weather, carrier delays, or supply chain issues. In accordance with US Federal Trade Commission (FTC) guidelines, if there is a significant delay in shipping your order beyond our promised timeframe, we will notify you via email and provide you with an updated delivery estimate or the option to cancel your order for a full refund.
5. Correct Shipping Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages that are lost, delayed, or delivered incorrectly due to inaccurate address details provided by the customer. If you notice an error in your shipping address, please contact us within 1 hour of placing your order at ramilopereira@hotmail.com
6. Lost, Stolen, or Damaged Packages
Once a package is handed over to the shipping carrier, the carrier is responsible for its delivery.
• Damaged Items: If your package arrives damaged, please take clear photos and contact us immediately so we can file a claim with the carrier and send you a replacement.
• Stolen/Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please check with neighbors or your local post office first. If it is still missing, reach out to us for assistance.
7. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out:
Email: ramilopereira@hotmail.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Return & Exchange Policy
Return & Exchange Policy
Effective Date: July 2026
At our store, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not entirely satisfied with your order, we are here to help!
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
• The item must be unused, unworn, and in the same condition that you received it.
• It must be in its original packaging.
• You must provide proof of purchase (such as your order number or order confirmation email).
3. Items Not Eligible for Return (Non-Returnable Items)
For safety, hygiene, and health reasons, certain items cannot be returned:
• Perishable goods or food items.
• Personal care, cosmetics, or hygiene products.
• Final sale items or gift cards.
4. How to Initiate a Return or Exchange
To start a return, please follow these steps:
1. Contact our customer support team at ramilopereira@hotmail.com with your order number and the reason for the return.
2. If your return is accepted, we will provide you with the return address and instructions on where and how to send your package.
3. Please do not send items back to us without requesting a return first, as unauthorized returns will not be processed.
5. Return Shipping Costs
• Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., damaged item, wrong product shipped), we will cover all return shipping costs and provide a prepaid shipping label.
• Change of Mind / Preference: If you are returning an item due to a change of mind or personal preference, the customer is responsible for paying the return shipping fees.
6. Refunds Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.).
• Processing Time: Please note that it may take 5 to 10 business days for your bank or credit card company to post the refund to your account.
7. Exchanges
The fastest way to exchange an item for a different color, size, or variation is to request a return for the original item and place a new order directly on our website once the return is approved.
8. Contact Us
If you have any questions or need assistance with a return or exchange, please reach out to us:
Email:ramilopereira@hotmail.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)